Privacy Policy

1. Introduction

OddSnake respects your privacy and is committed to protecting personal information that we receive or process.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, communicate with us, or otherwise interact with OddSnake.

2. Who We Are

OddSnake is a software and technology business that designs and develops digital products and software solutions.

For questions about this Privacy Policy or the way we handle personal information, please contact:

Email: privacy@oddsnake.co.uk

3. Information We May Collect

The personal information we collect depends on how you interact with us. It may include:

• Your name and contact details.
• Your email address and information contained in correspondence with us.
• Business or organisation details that you provide when making an enquiry.
• Technical information associated with use of our website, such as IP address, browser information, device information and server logs.
• Any other information that you choose to provide when communicating with us.

We do not intentionally collect more personal information than is reasonably necessary for the relevant purpose.

4. How We Collect Information

We may receive personal information:

• Directly from you when you contact us.
• Through correspondence by email or other communication channels.
• Automatically through ordinary website and server operations, including technical and security logs.
• From service providers where this is necessary for the operation or security of our website and services.

5. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and communications.
• Discuss potential projects, services or business relationships.
• Provide and support our products and services.
• Operate, maintain and secure our website and systems.
• Diagnose technical problems and prevent misuse or security threats.
• Maintain appropriate business and administrative records.
• Comply with legal, regulatory or contractual obligations.
• Establish, exercise or defend legal rights where necessary.

6. Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

• Legitimate interests — where processing is reasonably necessary for operating our business, communicating with you, maintaining our systems or protecting our interests, provided those interests are not overridden by your rights.
• Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• Legal obligation — where we are required to process information in order to comply with the law.
• Consent — where we specifically ask for your consent and consent is the appropriate lawful basis.

7. Sharing Personal Information

We do not sell personal information.

We may share personal information with organisations that provide services necessary for us to operate our business, website or technology infrastructure. These may include hosting, email, technical, professional and other service providers.

We may also disclose information where required by law, where necessary to protect our legal rights, or in connection with a legitimate business transaction.

Where appropriate, we require organisations processing personal information on our behalf to handle it securely and in accordance with applicable data protection requirements.

8. International Transfers

Some organisations that provide technology or other services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that suitable safeguards are used where required.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, contractual, security and operational requirements.

Retention periods may therefore vary depending on the nature of the information and our reason for holding it.

When personal information is no longer required, we will delete it or otherwise dispose of it appropriately.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic storage or transmission can be guaranteed to be completely secure, but we take security seriously and review our measures as our systems and services develop.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to conditions and exceptions under data protection law.

To exercise a data protection right, contact: privacy@oddsnake.co.uk .

12. Cookies

Our website may use cookies or similar technologies where required for its operation.

Further information about any cookies used by the OddSnake website will be provided in our Cookie Policy.

13. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of those websites. You should review the privacy information provided by the relevant third party when visiting their website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

When we make changes, the date shown at the top of this document will be updated.

15. Contact and Complaints

If you have a question, concern or complaint about how OddSnake handles personal information, please contact us first so that we have an opportunity to address it.

Privacy enquiries:
privacy@oddsnake.co.uk

You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO) if you are dissatisfied with the way your personal information has been handled.